Fearless Leader Shows Some Fear
As you know, I like to refer to my boss as Fearless Leader. This is a rip-off from the Rockey and Bullwinkle show. Although my boss is female, if you knew who I am or where I work, this reference would leave you in stitches…
As many of you know, I have done my fair share of complaining about my co-workers. Most don’t speak English, have no restaurant experience and come from the cesspools of the Earth. Although they are nice enough people, for the most part, with some exceptions, they are a pain in the ass to work with. I recently hired a somewhat experienced server who speaks English, but this brings the competence count to two. And, he doesn’t even start training until next week…
Finally, Fearless Leader has cracked. She commented that as soon as she finds enough good servers and bar tenders, the cesspool servers will be pink slipped. Thank God. She finally acknowledge our guests don’t like the wait staff. They don’t understand the menu, the POS, the guests’ needs, much less their language, the dishes, ways to serve someone, or how to do sidework or show up anywhere near the appointed work start time. Ah, the joys of working in a “multi-cultural” city…
On a side note, our restaurant received a appositive, though small-time review. Maybe things will look up.
January 7, 2008 at 12:27 am
I am a dishroom worker and bussboy (dish workers do the bussing, too). And I can tell you, I’m about the only one in the dish room who speaks English. I’ve been learning bits and pieces of spanish, just so that I can communicate enough to say things like ‘water hot’. It’s annoying. On the plus side, my co-workers are all great people, and are getting better at english faster than I am learning spanish
May 18, 2008 at 3:22 pm
You just summed the problem with the whole “service” industry. Nobody cares, starting with management and trickling down to the lowest people, and then to add insult to injury the customers are expected to dig in their pockets and pay the wages of incompetent staff in the form of “tips”. McDonald’s really got it right when they put pictures on the cash register and told customers to serve and bus their own asses.